Terms of Service

Last updated: 2 November 2026

1. Overview

These Terms of Service govern access to and use of the Norsefit website and online store, including the purchase of products offered through the website.

The store is operated by:

Kevin Manfrin, trading as Norsefit
Via Marcinelle 20/2
45010 Rosolina (RO)
Italy

VAT number: IT01645230291
Email: norsefitapparel@gmail.com

In these Terms, “Norsefit”, “we”, “us” and “our” refer to Kevin Manfrin, trading as Norsefit. “Customer”, “you” and “your” refer to the person accessing the website or purchasing products.

Our store is hosted by Shopify, which provides the e-commerce platform used to offer our products and services. Purchases made through the store are concluded directly between the customer and Norsefit. Shopify is not the seller of our products.

By accessing the website or placing an order, you agree to these Terms and to the policies referred to in them.

Nothing in these Terms limits any mandatory rights granted to consumers by applicable law.

2. Eligibility and customer information

To place an order, you must be legally capable of entering into a binding contract.

If you are under the age of majority applicable in your country, you may use the store and make purchases only with the involvement and authorisation of a parent or legal guardian.

You agree to provide accurate, complete and current information when placing an order or creating an account, including:

• your name;

• billing and shipping address;

• email address;

• telephone number;

• information necessary to complete payment and delivery.

You are responsible for checking the information provided before confirming an order.

If you create an account, you are responsible for keeping your login credentials confidential and for informing us promptly if you believe that your account has been accessed without authorisation.

3. Products

We make reasonable efforts to display and describe our products accurately.

However, product colours may appear slightly different depending on the device, screen settings and lighting conditions used to view the website.

Minor differences in colour or appearance that do not affect the product’s essential characteristics or conformity do not automatically constitute a defect.

Product descriptions, prices and availability may be updated before an order is placed. Changes will not affect orders that have already been accepted, except where agreed with the customer or required to correct an obvious error.

We may discontinue products or limit the quantities available for purchase, subject to applicable law.

4. Product availability

All orders are subject to product availability.

Adding a product to the shopping cart does not reserve it.

If a product becomes unavailable after an order has been placed, we will contact you and offer, where appropriate:

• a refund for the unavailable product;

• an alternative product, subject to your express agreement;

• cancellation of the affected order or part of the order.

We will never substitute a product without your agreement.

5. Orders and formation of the contract

By submitting an order, you make an offer to purchase the selected products under these Terms.

After submitting the order, you will normally receive an automated email confirming that we have received it. This acknowledgement does not necessarily mean that the order has been accepted.

The purchase contract is concluded when we confirm acceptance or dispatch of the order.

We may refuse or cancel an order before dispatch for legitimate reasons, including:

• the product is unavailable;

• payment cannot be authorised or verified;

• the information provided is incomplete or incorrect;

• there is an obvious pricing or product-description error;

• we reasonably suspect fraud or unauthorised activity;

• the delivery address is outside the areas we serve;

• accepting the order would violate applicable law.

If we cancel an order after payment has been received, we will refund the amount due without undue delay.

Please check your order carefully before submitting it. If you wish to correct or cancel an order, contact us as soon as possible at norsefitapparel@gmail.com.

We cannot guarantee that an order can be changed or cancelled after it has been prepared or dispatched. This does not affect your legal right of withdrawal or the rights described in our Return and Refund Policy.

6. Prices and payment

Product prices are displayed in euros.

Unless clearly stated otherwise, prices shown to consumers include applicable VAT or other taxes required to be included under applicable law.

Shipping costs are not included in the product price unless expressly stated. Applicable shipping charges are displayed during checkout before the order is confirmed.

The total amount payable will be shown before you complete the purchase.

We may change prices at any time before an order is placed. Price changes do not affect orders that have already been accepted.

Promotional prices, discount codes and special offers may be subject to separate conditions, including:

• validity periods;

• eligible products;

• minimum order values;

• limits on combinations with other promotions.

Payments may be processed through PayPal or another payment method displayed during checkout.

By providing payment information, you confirm that you are authorised to use the selected payment method.

Payment providers may apply their own terms and privacy policies.

7. Shipping and delivery

We currently ship to Italy and other European Union member states, as described in our Shipping Policy.

Order preparation times, estimated delivery times, shipping charges and free-shipping thresholds are specified in the Shipping Policy.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

We remain responsible for the risk of loss of or damage to the products until you, or a person designated by you other than the courier, takes physical possession of them.

However, if you independently appoint a courier that was not offered by Norsefit, the risk may pass to you when the products are handed to that courier, as permitted by applicable law.

If a delivery is delayed, lost or damaged, contact us at norsefitapparel@gmail.com.

Nothing in these Terms or the Shipping Policy limits your mandatory rights concerning delivery.

8. Right of withdrawal, returns and refunds

Consumers in the European Union generally have the right to withdraw from an online purchase within 14 days, subject to the conditions and exceptions established by applicable law.

Norsefit also offers a voluntary return period extending up to 30 days from delivery, subject to additional conditions.

Detailed instructions concerning:

• the legal right of withdrawal;

• return eligibility;

• return costs;

• collection arranged by Norsefit;

• defective or incorrect products;

• exclusions;

• refund methods and timing;

are provided in our Return and Refund Policy.

The Return and Refund Policy forms part of these Terms.

9. Legal guarantee of conformity

Products sold to consumers are covered by the mandatory legal guarantee of conformity provided by applicable consumer law.

Within the European Union, consumers are generally entitled to a minimum two-year legal guarantee from the date on which they receive the product. A longer period may apply where required by national law.

A product may be non-conforming if, for example, it:

• does not match its description;

• does not possess the agreed characteristics;

• is not suitable for its ordinary purpose;

• is defective;

• is not supplied with the agreed accessories or instructions.

Where a product is non-conforming, the consumer may be entitled to remedies provided by applicable law, which may include:

• repair, where appropriate;

• replacement;

• a proportionate price reduction;

• termination of the contract and refund, where legally available.

These rights are provided without additional cost to the consumer and are separate from the voluntary 30-day return period.

To report a defective or non-conforming product, contact norsefitapparel@gmail.com and provide your order number, a description of the issue and photographs where reasonably possible.

10. Customer responsibilities

You agree not to use the website or services:

• for unlawful or fraudulent purposes;

• to violate the rights of Norsefit or third parties;

• to transmit malware, viruses or harmful code;

• to interfere with the website’s security or operation;

• to collect personal information about other users without authorisation;

• to impersonate another person or provide deliberately false information;

• to send spam or unauthorised promotional material;

• to copy, scrape or systematically extract website content without authorisation;

• to circumvent access, security or technical restrictions.

We may suspend or restrict access to the website when reasonably necessary to protect the store, customers, third parties or our legal rights.

Such action does not affect rights arising from orders already accepted or mandatory consumer rights.

11. Intellectual property

Unless otherwise stated, the website and its original content, including:

• the Norsefit name and branding;

• logos;

• product photographs;

• graphics;

• text;

• videos;

• designs;

• website content;

are owned by or licensed to Norsefit and are protected by applicable intellectual property laws.

You may access and use the website for personal and non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell or commercially exploit protected content without prior written permission from Norsefit or the relevant rights holder.

Third-party trademarks, names and content remain the property of their respective owners.

Purchasing a product does not transfer ownership of any intellectual property connected to the product, brand or website.

12. Product reviews and user content

You may be able to submit product reviews, photographs or other content through Judge.me or other website features.

By submitting content, you confirm that:

• you created it or have the right to submit it;

• it is accurate and relates to your genuine experience;

• it does not infringe intellectual property, privacy or other rights;

• it is not unlawful, threatening, discriminatory, defamatory, obscene or misleading;

• it does not contain malware, spam or unauthorised advertising;

• any incentive received in connection with the review has been disclosed where required.

You retain ownership of your content.

You grant Norsefit a non-exclusive, worldwide, royalty-free licence to display, reproduce and adapt the content only as reasonably necessary to:

• publish and manage the review;

• operate and promote the store;

• present customer feedback through Norsefit’s marketing channels.

We may moderate or remove content that violates these Terms, applicable law or the rights of others.

The processing of personal information connected to reviews is explained in our Privacy Policy.

13. Third-party services and links

The website may contain integrations, links or tools provided by third parties, including Shopify, PayPal, Judge.me and Meta.

Third-party services may be subject to their own terms and privacy policies.

We do not control third-party websites and are not responsible for their independent content, availability, security or privacy practices.

This does not exclude or limit any responsibility that Norsefit cannot lawfully exclude, including responsibility for the performance of the sales contract between Norsefit and the customer.

14. Privacy and cookies

Our Privacy Policy explains how personal information is collected, used, disclosed and retained.

The website also uses cookies and similar technologies as described in the Privacy Policy and cookie preference controls.

Where required, non-essential cookies and advertising technologies are activated according to the consent choices expressed through the cookie banner.

15. Website availability and errors

We aim to keep the website available, accurate and secure, but we cannot guarantee that access will always be uninterrupted or free from technical errors.

We may temporarily suspend access for:

• maintenance;

• updates;

• security reasons;

• technical problems;

• circumstances outside our reasonable control.

The website may occasionally contain typographical errors, inaccurate availability information or obvious pricing errors.

We may correct errors and update information. If an error affects an order already placed, we will contact you and will not impose a materially different order without your agreement.

If an affected order must be cancelled, we will refund any amount due.

16. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits:

• mandatory consumer rights;

• liability for fraud or fraudulent misrepresentation;

• liability for death or personal injury caused by negligence, where it cannot lawfully be excluded;

• liability for defective or unsafe products where it cannot lawfully be excluded;

• liability for intentional misconduct or gross negligence;

• any other liability that cannot be excluded under applicable law.

To the extent permitted by law, Norsefit is not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was concluded.

Norsefit is not responsible for losses caused solely by:

• incorrect information provided by the customer;

• misuse of a product contrary to its intended purpose or instructions;

• unauthorised changes made to a product;

• events outside our reasonable control, except where applicable law provides otherwise.

For consumers, these Terms do not limit remedies available under mandatory consumer protection law.

17. Events outside our reasonable control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including:

• natural disasters;

• severe weather;

• strikes or transport interruptions;

• widespread telecommunications or power failures;

• government restrictions;

• public emergencies;

• cyber incidents affecting essential external providers;

• serious supply-chain interruptions.

If such an event affects an order, we will take reasonable steps to reduce the impact and inform the customer where appropriate.

If performance becomes impossible or is significantly delayed, the customer retains any rights provided by applicable law, including the right to terminate the contract where applicable.

18. Changes to these Terms

We may update these Terms to reflect changes in:

• our services;

• our business practices;

• applicable laws;

• technical or security requirements.

The updated version will be published on this page with a revised “Last updated” date.

Changes will not retroactively alter the terms applicable to an order already concluded unless:

• required by law;

• expressly agreed with the customer;

• the change is solely beneficial to the customer.

Where required, we will provide reasonable notice of material changes.

19. Severability and no waiver

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or limited only to the extent necessary to make it valid, where permitted by law.

If we do not immediately enforce a provision or exercise a right, this does not mean that we waive that provision or right.

20. Governing law and jurisdiction

These Terms and contracts concluded through the store are governed by Italian law.

If you are a consumer residing in another European Union country, this choice of law does not deprive you of mandatory protections granted by the law of your country of residence.

Consumers may bring proceedings before any court that has jurisdiction under applicable consumer-protection and private-international-law rules, including the competent courts of their country or place of residence where legally provided.

Nothing in these Terms requires a consumer to give up a mandatory right to use their local competent court.

Before beginning formal proceedings, you may contact us at norsefitapparel@gmail.com so that we can attempt to resolve the matter directly.

21. Entire agreement

These Terms, together with the policies expressly referred to in them, constitute the agreement governing use of the website and purchases made through the store.

The incorporated policies include:

• the Privacy Policy;

• the Shipping Policy;

• the Return and Refund Policy.

If a provision of these Terms conflicts with a mandatory rule of consumer law, the mandatory rule will prevail.

22. Language

These Terms are provided in English because English is the operating language of the website.

If a translation is made available, it is provided for convenience. Any difference between language versions will be interpreted in accordance with applicable law and may not reduce mandatory consumer rights.

23. Electronic communications

By placing an order or using the services, you agree to receive electronic communications necessary to manage:

• your order;

• payment;

• delivery;

• returns and refunds;

• customer support;

• security;

• changes affecting the contractual relationship.

Transactional communications are separate from marketing communications.

Marketing emails will be sent only where legally permitted and, where required, with your consent. You may unsubscribe from marketing emails without affecting transactional communications.

24. Contact information

Questions about these Terms may be sent to:

Kevin Manfrin, trading as Norsefit
Via Marcinelle 20/2
45010 Rosolina (RO)
Italy

VAT number: IT01645230291
Email: norsefitapparel@gmail.com