Return and Refund Policy

Last updated: 2 November 2026

This Return and Refund Policy explains how customers may request a return, exercise their legal right of withdrawal and obtain a refund for products purchased from the Norsefit online store.

Returns within 30 days

You may request a return within 30 days from the date on which you receive your order.

To start a return, contact us at norsefitapparel@gmail.com and provide:

• your order number;

• the product you wish to return;

• the reason for the return;

• your address and telephone number if you would like Norsefit to arrange collection.

Returns must be authorised before products are shipped. Products returned without first contacting Norsefit may not be accepted, without prejudice to the customer’s mandatory rights under applicable law.

Authorised returns must be sent to:

Kevin Manfrin – Norsefit
Via Marcinelle 20/2
45010 Rosolina (RO)
Italy

Please follow the return instructions provided by Norsefit after your request has been accepted.

Legal right of withdrawal in the European Union

If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days, without providing any reason.

The withdrawal period expires 14 days after the day on which you, or a person appointed by you other than the courier, receives the product.

To exercise this right, you must inform us of your decision before the withdrawal period expires by sending a clear statement to:

norsefitapparel@gmail.com

Please include your name, order number and sufficient information to identify the products concerned.

After notifying us of your withdrawal, you must return the products within the following 14 days, following the instructions provided by Norsefit.

Condition of products during the legal withdrawal period

During the legal 14-day withdrawal period, you may inspect and try the product only to the extent necessary to establish its nature, characteristics and fit, as you would reasonably do in a physical shop.

You may be responsible for any reduction in the product’s value resulting from handling or use beyond what is necessary to inspect it.

Where still available, returning the original labels and packaging helps us process the return. However, their absence does not automatically remove the mandatory rights granted to consumers under applicable law.

Voluntary return from day 15 to day 30

In addition to the legal 14-day withdrawal period, Norsefit voluntarily allows customers to request a return from the 15th to the 30th day following delivery.

To qualify for this voluntary extension, the product must:

• be intact, clean and unused;

• not have been worn other than briefly to check the fit;

• not have been washed, damaged or altered;

• retain all original labels;

• be returned in its original packaging, where reasonably possible;

• be accompanied by the receipt or other proof of purchase.

Norsefit may refuse a voluntary return requested between day 15 and day 30 if these conditions are not met.

This voluntary return period does not limit or replace the customer’s legal rights during the first 14 days.

Return costs for change of mind or incorrect size

For returns caused by:

• a change of mind;

• an incorrect size selection;

• a change in preference;

the direct cost of returning the product is borne by the customer.

The customer may organise the return independently using a tracked shipping service and paying the shipping cost directly.

Please send us the tracking information after dispatching the parcel. The customer remains responsible for the parcel until it is delivered to the return address, subject to applicable law.

Collection arranged by Norsefit

At the customer’s request, Norsefit may arrange collection of the return parcel from the address provided by the customer.

Before booking the courier, we will communicate:

• the return shipping cost;

• the expected collection date or time range;

• instructions for preparing and labelling the parcel.

Collection will be booked only after the customer has expressly accepted the communicated cost.

The accepted return shipping cost will be deducted from the final refund.

The customer is responsible for:

• providing an accurate collection address and telephone number;

• preparing and packaging the parcel correctly;

• following the collection instructions;

• being available at the agreed address during the indicated collection period.

Any additional cost resulting from incorrect information, unsuitable packaging or the customer’s absence during an agreed collection may be charged to the customer after being communicated.

Defective, damaged or incorrect products

If you receive a product that is defective, damaged or different from the product ordered, contact us promptly at norsefitapparel@gmail.com before returning it.

Please provide:

• your order number;

• a description of the problem;

• photographs of the product, parcel and shipping label, where possible.

After assessing the issue, we will provide instructions and, where a return is necessary, Norsefit will arrange and bear the reasonable return cost.

Please do not arrange and pay for a return independently before receiving our instructions. Costs incurred without prior agreement might not be reimbursed, without prejudice to the customer’s mandatory legal rights.

Depending on the circumstances and applicable law, the available solution may include:

• replacement;

• repair, where applicable;

• price reduction;

• refund.

Rights relating to defective or non-conforming products are separate from the right of withdrawal and remain protected by the applicable legal guarantee.

Products that cannot be returned

Returns may be excluded, where permitted by applicable law, for:

• products made to order or clearly personalised;

• sealed products that are not suitable for return for health protection or hygiene reasons, if the seal has been removed after delivery;

• gift cards.

This exclusion does not apply when a product is defective, damaged, incorrectly supplied or otherwise non-conforming.

Sale and promotional products

Products purchased during a promotion or sale remain eligible for the legal 14-day right of withdrawal.

For the voluntary return period from day 15 to day 30, products clearly identified as “final sale” before purchase may be excluded from return.

A product will not be treated as final sale unless this condition was clearly communicated to the customer before the order was placed.

Exchanges

We do not currently offer direct exchanges for a different size, colour or product.

If you would like a different product, you may:

1. request a return for the original product;

2. place a separate new order for the preferred product.

The new order may be placed immediately and does not need to wait for completion of the original refund.

Refunds under the legal right of withdrawal

If you exercise your legal right of withdrawal within 14 days, we will refund the payments due, including the original cost of our least expensive standard delivery method, within 14 days from the date on which you informed us of your decision to withdraw.

We are not required to refund additional delivery costs resulting from your choice of a delivery method that was more expensive than our least expensive standard option.

We may withhold the refund until:

• we have received the returned products; or

• you provide evidence that the products have been dispatched;

whichever occurs first.

The refund will normally be issued using the same payment method used for the original purchase, unless a different method is expressly agreed with the customer. The customer will not incur additional fees as a result of the refund.

The direct cost of returning products following a change of mind remains the customer’s responsibility.

Refunds for voluntary returns from day 15 to day 30

Once we receive and inspect a voluntary return requested between day 15 and day 30, we will notify you whether the return has been approved.

If approved, we will refund the amount paid for the returned product.

The original delivery cost will not be refunded for voluntary returns requested after the legal 14-day withdrawal period, unless otherwise required by law.

Any return collection cost arranged by Norsefit and accepted by the customer will be deducted from the refund.

Refund processing time

Once a refund has been issued, the time required for the amount to appear in your account depends on PayPal, your bank or the payment provider used for the purchase.

If an approved refund is not visible after 15 business days, contact us at norsefitapparel@gmail.com and include your order number.

Contact information

For questions about returns or refunds, contact:

Kevin Manfrin, trading as Norsefit
Via Marcinelle 20/2
45010 Rosolina (RO)
Italy

VAT number: IT01645230291
Email: norsefitapparel@gmail.com