Shipping Policy

Last updated: 2 November 2026

This Shipping Policy explains the shipping areas, costs, preparation times and estimated delivery times applicable to orders placed through the Norsefit online store.

Shipping destinations

We currently ship to:

• Italy;

• all other European Union member states.

We do not currently ship to countries outside the European Union, including the United Kingdom, Switzerland and Norway.

Available delivery destinations are shown during checkout. If your country cannot be selected, we are currently unable to deliver the order to that destination.

Order processing

Orders are normally prepared and dispatched within 2 business days after payment has been successfully received.

Business days do not include Saturdays, Sundays or Italian public holidays.

Orders placed during weekends or public holidays will begin processing on the following business day.

During periods of high demand, promotions or holidays, preparation may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided during checkout.

Once the order has been dispatched, you will receive a shipping confirmation and, where available, tracking information.

Estimated delivery times

Estimated delivery times begin from the date of dispatch, not from the date on which the order is placed.

Typical delivery times are:

• Italy: 3–5 business days;

• other European Union countries: 4–9 business days.

These delivery times are estimates and are not guaranteed. Actual delivery times may vary due to the destination, courier operations, local holidays, adverse weather conditions, periods of high demand or other circumstances outside our reasonable control.

Shipping costs

Italy

• Orders below €100: €12 shipping fee;

• Orders of €100 or more: free shipping.

Other European Union countries

• Orders below €100: €15 shipping fee;

• Orders of €100 or more: free shipping.

The free-shipping threshold is calculated on the total value of the products after any discounts and before shipping charges.

The applicable shipping cost will be displayed during checkout before the order is confirmed.

Order tracking

When tracking is available, the tracking number or link will be included in the shipping confirmation email.

Tracking information may take some time to become active after the order has been collected by the courier.

If the tracking information has not been updated for an extended period or the estimated delivery time has passed, please contact us at norsefitapparel@gmail.com, including your order number.

Delivery delays

If your order has not arrived within the estimated delivery period, please:

1. check the tracking information;

2. verify the delivery address provided with the order;

3. check whether the courier has left a delivery notice;

4. contact us at norsefitapparel@gmail.com.

We will contact the courier and, where necessary, open an investigation into the shipment.

A delay does not automatically mean that the parcel has been lost. Courier investigations may require several business days.

Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection law.

Lost parcels

If a shipment is officially confirmed as lost by the courier, Norsefit will refund the amount due for the lost order.

Where possible, the refund will be issued through the original payment method. Subject to the customer’s express agreement, the refund may alternatively be made through PayPal or bank transfer.

If a bank transfer is agreed, the customer must provide the information necessary to process the payment.

No additional fee will be charged to the customer for receiving the refund.

Incorrect or incomplete delivery addresses

The customer is responsible for providing a complete and accurate delivery address when placing the order.

If you notice an error, contact us as soon as possible at norsefitapparel@gmail.com, including your order number and the correct address.

If the order has not yet been dispatched, we will make reasonable efforts to correct the address.

Once an order has been dispatched, we cannot guarantee that the address can be changed. Any additional delivery or reshipping costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer after being communicated in advance.

If a parcel is returned to us because of an incorrect address, an incomplete address, repeated unsuccessful delivery attempts or the customer’s failure to collect it, we will contact the customer to agree whether to:

• arrange a new shipment, subject to payment of the new shipping cost; or

• issue the applicable refund after deducting any return or delivery costs lawfully chargeable to the customer.

This does not apply when the delivery problem was caused by an error attributable to Norsefit or the courier.

Damaged parcels or incorrect products

Please inspect the parcel and products as soon as possible after delivery.

If the parcel arrives visibly damaged, if a product is damaged or if you receive a product different from the one ordered, contact us promptly at norsefitapparel@gmail.com, providing:

• your order number;

• a description of the problem;

• photographs of the parcel, shipping label and affected product, where possible.

Please do not return the product before receiving our instructions.

Where the product is defective, damaged or different from the one ordered, Norsefit will manage the issue in accordance with the Return and Refund Policy and applicable consumer protection law.

Contact information

For questions concerning shipping or delivery, please contact:

Kevin Manfrin, trading as Norsefit
Via Marcinelle 20/2
45010 Rosolina (RO)
Italy

VAT number: IT01645230291
Email: norsefitapparel@gmail.com